HELP – Returns

If you are able to provide a receipt or other satisfactory proof of purchase, JB Hi-Fi may offer you a repair, exchange or refund if:
·       Goods are damaged or faulty through no fault of your own
·       Goods are supplied incorrectly

·       Goods vary from their description on the website (or any sample provided)

Please choose carefully as JB Hi-Fi will not provide you with a refund or exchange if you simply change your mind.
To obtain a repair, exchange or refund please return the goods to JB Hi-Fi. Any returning items are shipped at the owners risk and JB Hi-Fi will not take responsibility for any items that are lost or damaged due to the negligence or fault of a third party.
Please contact if you wish to return an order. You will receive instructions on how to return orders, and a Return Authority number that must accompany any returns.
Please note that it may be necessary for us to return the goods to the manufacturer for testing in order to determine whether or not you are entitled to a repair, exchange or refund.  Please allow 1-2 weeks for return and testing to take place.
In some cases where CE goods are received in a damaged or faulty condition, it may be more convenient for you to have the goods replaced at a local JB Hi-Fi store. In these cases, goods must be returned to store with all original accessories (that were included with the goods) and, preferably, in their original packaging . A valid JB Hi-Fi invoice or receipt or other satisfactory proof of purchase must also be produced. Store staff will then inspect and test your goods and replace/exchange where applicable. 

For CD, DVD and Game faults, please notify us within 14 days of receiving the product. We will then advise you of the returns and replacement procedure and issue your Return Authority.

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Postage costs will be covered by our Paid Return Postage service for CD/DVD/game titles or by a courier service for CE products. Returned orders should be returned with all original accessories (that were included with the order) and, preferably, in their original packaging.

This Returns Policy is in addition to and is not intended to limit any rights or remedies you may have under the Trade Practices Act or equivalent New Zealand legislation.



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